Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The ‘How To’ book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT
This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies.
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